CASE STUDY 05

He Couldn't Find Workers. He Was Looking in the Wrong Place.

The best candidates for his toughest jobs weren't hard to find. They were just in Panguitch.

The Situation

The CEO of a manufacturing company that built specialty tanks for mining trucks had a problem that was threatening his ability to bid new work: he couldn't keep entry-level sheet metal workers. He'd hire someone, they'd collect a paycheck or two, and leave. He'd been through this cycle enough times that he'd stopped expecting anything different.

"These dang kids," he told his coach. "They just want to make a few bucks and go blow it. It's not like the old days. They have no work ethic. If they have to break a sweat, they're gone."

The coach listened. Then asked: "If you could find a young person who would stick — where might you find him?"

The CEO didn't hesitate. "Panguitch."

"Panguitch, Utah?"

"Those kids have been raised on farms. They know how to work. And they'd probably love to get off the farm."

"Have you tried recruiting there?"

He had not.

“Those kids have been raised on farms.
They know how to work.
And they'd probably love to get off the farm.” 

The Coaching Intervention

The coach pressed on what it would take to make the rural recruitment strategy real. They discussed attending high school job fairs in farming communities. They talked about what a young man leaving a small agricultural town actually needs — housing, a career path, a reason to stay. The CEO began to see his entry-level jobs not as dead-end positions but as the first rung of a ladder he could help someone climb.

Over the following months, the company made contact with counselors at rural high schools. They found young men who were exactly what the CEO described: hard workers, eager to leave the farm, looking for a foothold in something different. The company helped the best candidates find affordable housing near the plant. It formalized a scholarship program, connecting the sheet metal job to engineering and management tracks for those who stayed and grew.

Word spread. The pipeline of candidates improved — and not only from rural areas. The scholarship program and the culture of advancement became attractive on their own terms. The jobs were no longer just jobs.

The Outcome

The company's entry-level positions went from perpetually vacant to consistently filled — and in demand. Several of the farm boys who started bending metal a decade ago now hold engineering and management roles in the same company. Others have gone on to careers elsewhere and still credit that first job as the foundation.

The CEO's recruitment problem wasn't a wage problem or a generational problem. It was a sourcing and framing problem. He'd been fishing in the wrong pond, with the wrong bait, and blaming the fish.

The PACER Principle

This story demonstrates the full cycle of PACER's Action Model applied to a persistent operational problem. The original Plan — post a job, offer hourly wages, hire whoever shows up — wasn't working. Honest evaluation of why it wasn't working (wrong candidate pool, no compelling reason to stay) led to a revised Plan built around a specific target recruit and a compelling value proposition for that recruit's actual goals.

The Act stage was concrete: show up at rural high schools, create housing support, build the scholarship program. The Revise element came as the program matured — expanding from purely rural sourcing to a broader reputation for advancement that attracted workers from many backgrounds.

The best hire for your hardest job may be
someone who hasn't heard about you yet. 

Navigating something like this right now?

Free 60 minute session. Used by executives navigating exactly this kind of challenge.

For L&D and HR leaders evaluating PACER at scale.